Bank Recruitment 2020/2021 for Contact Center Support Agent

Bank Recruitment 2020/2021 for Contact Center Support Agent Job Portal.

 Apply for Bank Contact Center Support Agent Job Recruitment 2020/2021 – HND/Bsc Holders. A leading financial institution is looking forward to hire contact center support agent on contract for Six month.

Bank Recruitment 2020/2021 for Contact Center Support Agent Job Portal

Job Title: Contact Center Support Agent

Location: Lagos, Portharcourt, Kaduna, Jos, Ibadan

• We need an experienced Contact Center Agent who can handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
• The Contact Center Agent will be working closely with other team members to provide outstanding service to the company customers by answering questions, handling complaints, and troubleshooting problems with the company’s products and services.
• Responsibilities
• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with customers and other call center team members based on trust and reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit customers’ needs.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers’ feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

Job Requirements

• Education Qualification (HND / BSc)
• Excellent Communication Skills (Written & Oral) with impressive interpersonal skills.
• Extremely smart and able to respond to requests in a timely manner and has initiative

Benefits
Remuneration For this job is ₦75,000.00

How to Apply
Interested and qualified candidates should:
Click here to apply