Protection Case Management Associate (SSCE/Graduates) at the United Nations High Commissioner for Refugees (UNHCR)

United Nations High Commissioner for Refugees (UNHCR) was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world.

We are recruiting to fill the position of:

Job Title: Protection Case Management Associate
Job ID: 28284
Location: Lagos
Hardship Level: C
Family Location Type: Family

Organizational Setting and Work Relationships

  • The Protection Case Management (PCM) Associate is typically located at Multi-Country Office, Branch Office or Field Office.  S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, or Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, refugee status determination and resettlement; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied.
  • The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration, or RSD, or resettlement, or other protection interviews, and drafting different documents including assessments for refugee status determination, resettlement referrals, and other protection-related purposes. S/he may also be involved in communication with external partners regarding resettlement issues. Depending on the operational needs, s/he may be responsible for mentoring new caseworkers.
  • All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  • Assist in the implementation of registration strategies and methodologies for populations of concern (PoC).
  • Assist in the supervision and daily running of registration team activities, where required.
  • Carry out interviews and assessments, as applicable, in line with the individual case-processing policies and standard operating procedures relating to registration, RSD, and resettlement.
  • Provide counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individuals cases.
  • Support timely identification and referral of persons with specific needs for protection intervention and follow-up as required. Collaborate with other units for the delivery of assistance.
  • Assist in development of a protection strategy for registration, RSD, and/or resettlement for the Operation.
  • Review special cases and following up on status of cases from resettlement submission to departure.
  • Assist in monitoring individual case processing trends and in compiling and analysing statistics related to individual case processing. Maintain accurate and up-to- date records and statistics related to all work on individual cases, ensuring that proGres database is properly updated.
  • Assist in developing and maintaining updated tools to ensure that PoC have access to accurate information on the UNHCR individual case-processing policies and procedures.
  • Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience:

  • For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor’s Degree or equivalent or higher.

Certificates and / or Licenses:

  • Law, International Law, Political Sciences, International Relations, Social Sciences; (Certificates and Licenses marked with an asterisk are essential).

Relevant Job Experience

  • Ability to conduct interviews, to analyse and report on the situation of the beneficiaries.
  • Research and analytical skills.
  • Excellent oral and written communication skills.


  • Working experience with procedures and principles related to registration, resettlement, and RSD.
  • Previous work experience in the field of International Refugee Law and Human Rights Law.
  • Experience in counselling asylum seekers or refugees.
  • Experience in working with vulnerable or traumatized individuals.
  • Experience in working with UNHCR PRIMES proGres software.

Functional Skills

  • PR-RSD – Principles and Procedures, operational arrangements / assistance
  • PR-Resettlement Anti-Fraud Policy and Procedures
  • IT-Computer Literacy
  • MS-Reporting skills
  • MS-Drafting, Documentation, Data Presentation
  • PR-Experience in Registration; (Functional Skills marked with an asterisk* are essential)

Language Requirements:

  • For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
  • For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
  • For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Position Competencies:

  • Core Competencies
  • Accountability
  • Communication
  • Organizational Awareness
  • Teamwork & Collaboration
  • Commitment to Continuous Learning
  • Client & Result Orientation
  • Managerial Competencies
  • Empowering and Building Trust
  • Judgement and Decision Making
  • Managing Resources
  • Cross-Functional Competencies
  • Stakeholder Management
  • Change Capability and Adaptability
  • Planning and Organizing.

Language Requirements:

  • Please also note that English is essential for this Job Opening.
  • Knowledge of local Language is highly recommended.
  • Knowledge of French is an advantage.

Application Closing Date
22nd July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Eligible Applicants

  • This position is advertised open to internal and external applicants. Please note that this is a temporary contract for an initial period of 6 months. This expectancy of extension / renewal.

Procedures And Eligibility

  • Interested applicants should consult the administrative instruction on Recruitment and Assignment of Locally Recruited Staff (RALS)


  • All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
  • As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
  • This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
  • Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
  • A written test may be conducted for this position which will be followed by a competency-based interview.
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