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9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Senior Engineer, Service Assurance

Job: IRC4003
Location: Abuja

Job Summary

  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation.

Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers
  • Collocation availability and performance reconciliation
  • Writing of NOC processes to govern NOC operations
  • Monitoring of NOC processes performance.
  • Ensuring activities at the NOC aligns with the NOC approved processes
  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
  • Generation of NOC processes performance reports as required.
  • Generation of vendor performance reports
  • Generation of collocation performance reports
  • Evaluation of vendors performance
  • Perform other duties assigned by the Head, NOC & BSS
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Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Vendor management
  • Process writing.

Skills:

  • Communication
  • Delegation/ Supervisory
  • Reconciliation
  • Negotiation
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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